Address customer and team requests related to product damage and aftersales support;
Communicate, cooperate, and follow up with vendors and suppliers for repair and parts;
Communicate and update customers for repair/replacement status, conditions, additional costs, delivery details, etc. Follow-up timely and proactively, and handle complaints, if necessary;
Assess product damages, determine whether the product is under warranty;
Order and receive product spare parts, repair product damages personally whenever possible;
Arrange repaired product delivery and prepare delivery notes;
Make invoices for product replacement.
Maintain and upkeep all related relevant documentation and files both physical and digital;
