| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Accounting |
| Functional Area | Not Mentioned |
About the role:The role is responsible for the UAE aftersales operations by supporting the development and execution of the aftersales business plan and achieving the budgeted net sales, gross margin, net profit and CSI/NPS for Toyota & Lexus service locations in the U.A.E. By proactively supporting the network and dealer principals to build a strong service network and customer centric team, that anticipates the customer needs the role enables the brand to stay ahead of its competition. Concurrently, the role will also lead on Business Excellence activities across all Al Futtaim Motors (AFM) brands, developing enhancements and best practices along with driving omnichannel customer experience innovation and standards across all brands in AFM with the support of the Center of excellence (COE) team.????Planning - Business Planning & Budgeting.????Operations - Business Objectives, Technical Support, Location Productivity, Stock Optimization????Value Chain - Demand Creation, POS Customer Engagement, Aftersales Marketing, Incentive Programs, Business Excellence????Customer Experience ? CRM, Dealer Standards, Internal Compliance & Audit, Facilities & Equipment, Al-Futtaim Operating Coherence, Best Practice Engagement, Innovation.????Functional leadership of Business Excellence.????Principal & Brand Management????Manpower and Capacity planning
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