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Aftersales Manager

1.00 to 10.00 Years   Dubai, United Arab Emirates   02 Aug, 2023
Al Futtaim Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Aftersales Manager - Electric Vehicles | Al Futtaim Automotive | EVOverview of the role:To drive the achievement of set targets ? revenue, gross margin, Net Promoter Score (NPS), branch profit and loss, while managing the overall service center?s performance to consistently deliver seamless customer experience.ÿWhat you will do:

  • Establish EV Retail Customer Service setup with Network and relevant stakeholders
  • EV Value Chain enhancement products search and implementationÿ
  • Ensure and monitor optimal capacity of resources in the service centre to deliver Total Quality Management and improve service retention.
  • Compliance of all local Government and Principal Policies and procedures to minimize Operational Risk at the service centre.
  • Constantly evaluate through performance management and coaching, all direct reports to support the development and growth of all associates.
  • Study and evaluate current customer verbatim to implement a culture of Small Group Activity to enhance customer experience and operational efficiencies.
  • Conduct daily meetings with the Retail Service Manager, Workshop Manager and Parts team to align them on the targets and performance expectations
  • Work with Human Resources to ensure the branch is always optimally staffed/resourced with qualified and efficient workforce
  • Effectively manage stakeholders through regular meetings to ensure corrective actions on issues pertaining
  • Hold regular MFRs with Branch Account Managers to understand and optimize Branch P&L
  • Submit accurate weekly forecasts based on analysis of actual market trends, sales conversions, bank approval TATs, invoices etc for Management reporting.ÿÿ

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