Account Manager Growth - Any Location

Job Description

Account Manager Growth*Any Location* The role of an Account Manager is three-fold and primarily to manage the production of annual reports for our clients: *Project Lead and Programme Manager exceptional clients will demand exceptional delivery skills. As a senior member of the team, you will be expected to lead showcase projects which demand hands on involvement from an experienced member of the team. You will also be expected to act as a Programme Manager, ensuring different work streams dovetail effectively and taking ultimate responsibility when overseeing the work of individual account/project managers. This is an integrated role managing accounts which incorporate brand & marcomms, engagement, reporting and digital elements.*Client service Emperor prides itself on its client service and it is a key reason why clients choose to work with us. You will be organised and efficient in your communication/documentation and, most of all, personable in the way you work with clients and colleagues. Relationships matter and when something is in doubt or a deadline is looming you will instinctively pick up the phone rather than rely on email. Delivery alone isnt enough, we want our clients to want to work with us again and again.*New business support you will be expected to work alongside the Client Directors and other members of the team to produce cost estimates for pitches / new client work as required. When required you will attend pitches representing the strategic delivery team, explain our processes and embody our approach to client service.*Key responsibilities* * A proactive approach to relationship building* Day-to-day contact for clients* Provision of an exceptional client experience, from the timely issuance of agendas and contact reports to clear on-going communication and sound judgment of when to escalate issues* Act as a partner and safe pair of hands to your clients*Delivery* * Management of delivery process from kick off to completion* Programme management* Scoping and requirements gathering* Documentation* Production liaison/briefing/management* Attend to all reporting needs*Team work* * Knowledge sharing around your areas of expertise* Willingness to help colleagues solve problems or understand new requirements* Acute awareness of colleagues skills and when they can add value to a project* Member of pitch teams when required*Skills & Knowledge* * Embodies and demonstrates Emperors Values Aim High, Creativity Everywhere, Infectious Enthusiasm, Always Learning and Razor Sharp* Compiled and delivered annual reports* Experienced in content-heavy production of collateral, be it internal communications, brochures, catalogues, playbooks or the like* Exceptional client service skills* Sensitivity to client challenges and supportive attitude to aid or provide solutions* Engaging, collaborative and adept at building internal and external relationships* Strong communication and presentation skills* Sound judgment and analytical thinking* Unquestionable business ethics and integrity* Organised and can multi-task with ease* A can do mentality* Business and commercial awareness* Ability to deliver exceptional client service* Flexible, adaptable style and approach* Resilient, passionate and energeticTo apply, please email your cv, with the job title as the subject to recruitment@emperor.works.As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.Accessibility StatementCompliance statusWe firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability. To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortiums (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more. This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the websites UI (user interface) and design it to their personal needs. Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the websites HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments. If you wish to contact the websites owner please use the websites formScreen-reader and keyboard navigationOur website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the websites functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Heres how our website covers some of the most important screen-reader requirements: -Screen-reader optimization:we run a process that learns the websites components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all of the websites images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website. These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack. -Keyboard navigation optimization:The background process also adjusts the websites HTML and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key. Additionally, keyboard users will find content-skip menus available at any time by clicking Alt+2, or as the first element of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, not allowing the focus to drift outside. Users can also use shortcuts such as M (m

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