| Job Location | Dubai, United Arab Emirates |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Data Hosting & Storage; Software Development |
| Functional Area | Not Mentioned |
1. Manage customer inquiries, problems, requests and suggestions; determines appropriate solutions and/or responses.2. Ensure high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standards.3. Negotiate customer claims, initiate billing adjustments in coordination with team leader4. Grow existing customers, and identify potential customers for supply chain and delivery solutions.5. Develop new customers from both the market and existing customers with business solutions6. Plan and execute regular maintenance and business development visits to customer7. Maintain and regularly update customer information8. Understand all aspects of customers? business needs, network within customer?s organization to explore customers? needs and business development opportunities9. Promote suitable products /solutions and develop solutions for customers involving business units.10. Work with other business units in Aramex, such as ground operations, cargo operations, etc., to ensure proper service delivery to customers11. Prepare proposals and quotations to customers12. Ownership of payments collections alongside the Credit Officers
Keyskills :
Account Management Data Management Sales Solution Selling Business Development
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