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Account Manager

1.00 to 10.00 Years   Dubai, United Arab Emirates   30 Apr, 2022
Zurich International Life
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Job SummaryZurich Middle East is part of Zurich Insurance Group, one of the world?s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.Reporting to Client Services Manager, the Account Manager is expected to demonstrate knowledge of relevant customer service systems, products and processes to ensure that the customers, brokers and distributors areprovided withoutstanding service, referring the more complex professional queries to the right department.Job AccountabilitiesAs an Account Manager, your role will involve:

  • Under general supervision analyze, clarify and resolve moderate to complex policy from internal and external customers and follow through to completion.
  • Proactively manage key stakeholder relationships ensuring timely and accurate delivery of agreed outputs/SLA?s.
  • Take a proactive approach to client issue resolution; escalating where necessary and seeing through to resolution by engaging and coordinating with relevant internal stakeholders as required.
  • Obtain customer insights and drive forward service improvement.
  • Research, analyze, and compile statistical data, and prepare reports.
  • Investigate and route complaints from national/local insurance regulators and consumer to appropriate office for
  • resolution.
  • Utilize competencies and skills to influence others and provide a positive customer experience.
  • Prepare customer service documents, presentations and other materials.
  • Act within agreed authority levels to ensure fair treatment of customers and provide quality customer relations to brokers,
  • customers and distributors.
  • Act as the clients? primary point of contact and to co-ordinate client responses, liaising with other team members and departments as appropriate.
  • Ensure that regulatory and compliance standards are adhered to.
  • Model behaviours that demonstrate commitment to corporate values.
Job QualificationsTo be successful in this role, you will need:
  • Bachelor degree in Business/Finance would be an added advantage
  • Minimum of 2 years customer service/relationship management experience, preferably within the Insurance Industry
  • Understanding of the Insurance Industry and employee benefits
  • Involvement in process review and continuous improvement initiatives
  • Proactive portfolio management including workflow analysis
  • Analytical and problem solving mindset
  • Effective personal organization and planning skills
  • Intermediate knowledge of Microsoft Word, Excel and PowerPoint
  • Excellent command of English (both written and verbal)
  • Previous experience working within an international and diverse cultural organization would be beneficial
  • Ability to deliver excellent customer service individually and as part of a team
  • Proven ability to build and maintain strong working relationships with customers and external and internal stakeholders
Why ZurichAt Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?We are an equal opportunity employer who knows that each employee is unique - that?s what makes our team so great!Join us as we constantly explore new ways to protect our customers and the planet.
  • Location(s): AE - Dubai
  • Remote working: No
  • Schedule: Full Time
  • Recruiter name: Leigh Jeremy Jaye Santander

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