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Hire Desk Controller (Customer Service ) - Qatar

1.00 to 10.00 Years   Doha Qatar   08 Nov, 2023
Rapid Access
1 Jobs Openings
Job LocationDoha Qatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryConstruction & Building; Automotive Repair, Spare Parts, & Support Services
Functional AreaNot Mentioned

Job Description

JOB PURPOSE To contribute towards depot performance through effective Service, Operations, Sales and Administration.Customer Service Tasks Customer Service Excellence:

  • Provide professional and knowledgeable assistance to customers, offering the best hire options.
  • Answer incoming calls and emails especially related to hires, invoices, breakdown reports.
  • Provide timely and competitive responses to secure orders like Quotation requests or training schedules.
  • Feedback Field Sales Team calls to office that needs their attention or visit.
  • Upsell Training especially IPAF
Order Management:
  • On Time hire conversion of hire enquiries into hire orders following agreed offer.
  • Ensure accuracy in order entry to minimize disputes and credit notes.
  • Correctly completing Hire Agreements, checking customer credit limit / Accounts on Stop? and validating effectively with all related paperwork before dispatch. (company documents).
Process Adherence:
  • On time sending of Quotation, follow up customer documents for Account Opening Form, etc.
  • Checking customer credit limit (esp. for Advance Payment) before processing orders.
  • Daily Task ? Star Calls ? inform customer of the hire completion and or follow up hire extensions if necessary.
Hire Agreement Report and On-time Reports Accomplish the end-to-end process for the Hire Agreement Preparation, Processing Collection and Hire Exchanges.Paperwork Management
  • Print TPC, Registration and Insurance for Delivery Note attachments.
  • Ensure that all Delivery and Collection Notes are scanned, filed, and uploaded in H drive.
Communication and Relationships:
  • Build strong relationships with colleagues and coordinate with the local depot transport coordinator.
  • Proactively communicate with customers to bolster relationships and increase revenue.
  • Provide support to Credit Team for any clarifications related with Pricing concerns.
Internal Sales Tasks:Negotiation and Dispute Resolution: Negotiate best hire terms, discuss invoice disputes, and settle in consultation with the BDM, CMCustomer Interaction:
  • Provide professional and knowledgeable assistance to customers, offering the best hire options.
  • Answer incoming calls and emails specially related to hires, Invoices to answer customer concerns.
Account Management
  • Actively manage and retain an active customer base.
  • Develop and sustain a solid relationship between Rapid Access and its customers
Post-Sales Engagement
  • Conduct post-sales follow up customer calls customer to ensure high level of customer satisfaction.
  • Ensure that all customer complaints, issues, and queries are resolved promptly and effectively. Escalate matters when necessary and maintain detailed logs for reference.
New Business Development
  • Actively sell Rapid Access? products and service offerings to customers and prospective customers
  • Proactively seek and identifying new sales opportunities by targeting a combination of existing and prospective customers
  • Maximise sales by continually expanding orders and up-selling on all incoming and outgoing calls
  • Attending to walk in customers.
Administration & Reporting Perform regular and timely reporting functions including quotes, bookings, renewals and contract activation

Keyskills :

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