Helpdesk Officer

1.00 to 10.00 Years Doha Qatar 02 Nov, 2023

Serve as the central point of contact for tenants, property managers, leasing and maintenance personnel.
Receive, log, and prioritize related service requests and inquiries.
Dispatch appropriate maintenance or repair personnel to address reported issues promptly.
Co-ordinate with inter department team for addressing all queries and complaints.
Act as the point of contact for emergency situations, such as fires, floods, or power outages.
Coordinate emergency response efforts, including communication with relevant authorities and tenant notifications.
Ensure vendors meet agreed-upon service standards, SLAs, quality, and timelines.
Create and update documentation, manuals, and FAQs to help end users resolve common issues independently.
Maintain the CAFM system and service desk or other software used for logging the inbound/outbound calls

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