Helpdesk Administrator

1.00 to 10.00 Years Doha Qatar 02 Nov, 2023

Receive and respond to user inquiries, aiding via phone, email, or in-person.
Maintain detailed records of user interactions, issues, and resolutions.
Dispatch appropriate maintenance or repair personnel to address reported issues promptly.
Co-ordinate with inter department team for addressing all queries and complaints.
Act as the point of contact for emergency situations, such as fires, floods, or power outages.
Coordinate emergency response efforts, including communication with relevant authorities and tenant notifications.
Ensure vendors meet agreed-upon service standards, SLAs, quality, and timelines.
Monitoring, leading, mentoring, supporting helpdesk team to ensure 24x7 coverage in helpdesk throughout the year.
Maintain accurate and up-to-date records of facility-related information, including maintenance schedules, equipment manuals, and warranties.
Generate reports and analyze data related to daily, weekly and monthly activities.

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