| Job Location | Doha |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Education and Experience- Previous administrative experience, preferably in the spa, fitness industry is an asset.- Experience in working with teams and ability to offer outstanding customer service.- Multitasking and adaptability.- Computer skills related to spa appointment software and cashier process.- Telephone etiquette.- Quick thinker, courteous and welcoming .- Professional and well-groomed for forward facing guests.Guest Quality and Operational Excellence- Recognise arrivals of all VIP guests arriving in the facility and the hotel.- Ensure the facility is in peak condition at all times.- Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.- Ensure guest / member preferences and special requests are accommodated to the best of the propertys abilities.- Ensure the facility is receiving the highest ratings from guest satisfaction surveys.- Deal with any guest complaints, comments or concerns with discretion and urgency.- Maintain proper inventories related to supplies, linen and consumables to ensure proper circulation of supplies all areas- Ensure lighting and music levels are correctly set and maintained.- Knowledgeable of the spa and recreation reservation systems, POS system, operation & control system and equipments.- Ensure all employees follow operational standards for cleanliness and upkeep of the facility.Talent and Culture / Team Communications- Participate in daily / monthly communication meetings.- Support other colleagues when requested.- Understand and adhere to the Accor Code of Ethics.- Attend product knowledge or education classes related to this position.- Ensure the team maintains a positive relationship internally and with external departments in the hotel.- Take part in the Annual Training Plan staff training and provide staff mentoring when required.Health, Hygiene and Safety- Ensure that all colleagues follow safety procedures and practices of the property; lead by example.- Ensure guest satisfaction at all times by assuring safety and service is always the first priority.- Report to engineering any equipment which may require repair.- Report any potential hazards or emergencies so they can be rectified immediately.- Assure safety of the people and property within the premises by fairly applying hotel regulations and strictly following existing laws.- Handle emergency situations with urgency and discretion.- Maintain peak conditioning of the facility at all times through cleanliness and hygiene.
Keyskills :
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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