Sommelier

Job Description

Key role and responsibilities- Ensure correct grooming standards are followed at all times- Responsible for ordering, receiving, inventory, organizing and selling beverage for F&B areas- Ensure the beverage seller is always in best condition with available selection of beverages in the menu- Ensure beverages are served at the right temperature and within the proper glassware- Organize beverage tasting events- Advise guests on beverages based on their personal tastes and food choices- Takes part in monthly inventories and manages stocks under his/her responsibility- Analyses results and implements corrective actions as necessary- To ensure that all stocks and supplies are requested on time, correct levels maintained and stored under optimum conditions.- Exceed guest satisfaction by knowing preferences and update profiles- Maintain detailed knowledge of the restaurant menu & daily specials at all times- To be familiar with the beverage service including glasses used and appropriates garnishes- Following up financial, LQA, TrustYou and Forbes targets on a daily basis- Anticipate and service of guests requirements at all times- Following up daily financial targets of area/division- Use opening and closing checklist to ensure smooth opening and closing of the venue- Ensure service stations are constantly cleared and re-stocked during service- Present menus in a proactive manner- To feel empowered and accountable within the work place- Keep manager on duty updated of any guest feedback so they can update the Glitch Report- Maintains the HACCP & FIFO standards as required by the regional governing body- Follow Hotel Evacuation Policy in case of an Emergency- Attend all necessary briefings and training sessions as instructed by the Manager- Handle financial procedures according to guidelines set by the finance department- Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs- Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel- All issues and negative guest feedbacks needs to be properly reported on glitch system- Follow care program at all times, and report issues through the system to maintenanceTalent & CultureThe hotel reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as and when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.

Keyskills :

About Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.