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Customer Service Officer

2.00 to 5.00 Years   Doha   04 May, 2023
Abu Dhabi Islamic Bank
Job LocationDoha
EducationNot Mentioned
SalaryNot Mentioned
IndustryBanking /Accounting /Financial Services
Functional AreaNot Mentioned

Job Description

JOB DESCRIPTIONRole: Customer Service Officer Location: Qatar ROLE PURPOSE:

  • A member of Qatar Operations Team developing and maintaining relationships with a portfolio of customers across wholesale and private banking segments.
  • Initial point of contact for customers for any transactional / operational matter, providing first level help and handling queries.
The role will also include provision of support to other members of the operations team. ROLE PURPOSE:
  • A member of Qatar Operations Team developing and maintaining relationships with a portfolio of customers across wholesale and private banking segments.
  • Initial point of contact for customers for any transactional / operational matter, providing first level help and handling queries.
  • The role will also include provision of support to other members of the operations team.
Key Accountabilities of the role
  • Handle customers routine enquiries regarding the banks products, standard tariff, deposit profit rates, and general exchange rate information.
  • Deal with customers general account queries, arrange inter account transfers and order statements.
  • Arrange any account maintenances or amendment of customer account details.
  • Coordinate set up, amendment and cancelation of regular payments instructions.
  • Obtain and action customer requests for funds transfers.
  • Act as principle point of contact for transactional matters deal with query if able and within responsibility or record details of query for relationship managers if beyond job scope.
  • Deal with customer queries regarding branch based bank products and services.
  • Take details of complaints from customers for referral to complaints officer to investigate and coordinate action to rectify.
  • Pro-actively update customer on progress and identify ways of improvements.
  • Vendor Management
  • Immigration activities
  • Coordination with QFC Authority
  • General Services
RESULTS REQUIRED:
  1. Maintaining good relationships with existing customers.
  2. Ensure the support to relationship management team, operations and other departments.
  3. Ensure high customer satisfaction level.
Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:
  1. Arabic native speaker is must.
  2. English (Business level) is required.
  3. Computer skills Microsoft tools usage.
Required experience:
  1. 2-5 years of experience in banking
  2. Essential (Education): B.A. Or B.S, Preferred (Education): Master
  3. Customer Focused.
  4. Working knowledge of Microsoft Office tools
  5. Languages: English, Preferred (language) : Arabic.

Keyskills :

About Company

Abu Dhabi Islamic Bank PJSC (Arabic: مصرف أبوظبي الإسلامي) is an Islamic bank based in Abu Dhabi city, in the United Arab Emirates.

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