Coordinator Sales

Job Description

Who are weAs part of the Delivery Hero Network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and United Arab Emirates. With more than 1,500+ employees, 4 million users, 15,000+ brands and 400,000 daily orders, we are just getting started.Role SummaryResponsible for improving productivity by dealing with customer queries and responsible in transmission methods optimization and documentation.Whats On Your Plate

• Coordinate and collaborate with other departments for sales related matters (Marketing, Operations and Finance department)
• Act as a first point of contact and respond quickly for partner restaurant queries or complaints, calls and emails if the Sales Representatives are not available and delegate the task to the appropriate Sales Representatives
• Upload and update restaurant information online and in a timely manner
• Responsible for setting up and configuring the system for new partners and trainings and system issues from the vendor/partner side
• Update and monitor the closed restaurants
• Collection and documentation of restaurant contracts and amendments, filling of restaurant contracts, and other sales related data
• Prepare contract delivery and pick up report on periodic basis
• Manage quality account of the restaurant, ensuring continuous partner relationships and resolve operations issues between partner restaurants, users/partner restaurants and users
• Prepare reports for partner restaurants on transmission methods, assist in programming and replacing GPRS printers and train restaurant/call center personnel on how to use transmission system (GPRS, Pigeon software)
• Maintain accurate records of all sales and prospecting activities including:
  • Follow-up activities
  • Transmission methods reports
  • Contract delivery and pickup report: Acknowledgment of the contract receiving and delivering for new restaurant

• Bachelors Degree in Business Administration Marketing
• Minimum 1 years of full time professional experience in related field
• MS Office, Excel Certification
• In-depth knowledge of food industry
• Knowledge of CRM
• Presentation, Interpersonal, Communication (written and verbal), Customer Service, Problem Solving and Negotiation Skills
• Ability to meet deadlines and be flexible in working
• Ability to build good relationship with clients

Keyskills :

About Company

Talabat (Arabic: طلبات, Ṭalabāt) is an online food ordering company founded in Kuwait in 2004. As of April 2021, Talabat operates in Kuwait, Saudi Arabia, Bahrain, the United Arab Emirates, Oman, Qatar, Jordan, Egypt, and Iraq. A subsidiary of Delivery Hero since 2016, Talabat became the largest online food ordering company in the Middle East.