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Shopping Experience Assistant | IKEA

1.00 to 10.00 Years   Cairo, Egypt   20 Mar, 2025
Al Futtaim Group
500 Jobs Openings
Job LocationCairo, Egypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryRetail & Wholesale
Functional AreaNot Mentioned

Job Description

Overview of the role: To oversee and provide support on the Information desk, in order to assist customers in a friendly and professional manner. What you will do:

  • Greets and welcomes customers on arrival at the store.
  • Answer all customer inquiries and provide guidance on how to shop with IKEA.
  • Handles routine customer complaints promptly and courteously.
  • Log customer feedback on CRM System to build knowledgebase of frequent complaints/ inquiries with relevant solutions.
  • Ensure that customers are dealt with professionally to ensure maximum customer satisfaction.
  • Makes announcements and pages the person the visitors have asked to see.
  • Ensures Customers? bags are stored safely and security.
  • Ensures Shopping tools and catalogues are available for the customers.
  • Provides bags / trollies as appropriate.
  • Ensure all system procedures are adhered to as per policy / procedure.
  • Provide Customer Senior with constant suggestion improvements.
  • Provide customers with catalogues when requested.
  • Understands the impact of increasing sales with Shopping Tools.
  • Communicates with Duty Manager on complaints that require management assistance.

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