| Job Location | Cairo, Egypt |
| Education | Bachelor's degree / higher diploma |
| Salary | $1,000 - $1,500 |
| Industry | IT Services; Cyber & Network Security |
| Functional Area | Not Mentioned |
1. Technical Support: Offering first-level contact and problem resolution for all users with hardware, software, and application problems. They diagnose and resolve basic technical issues, escalating more complex issues to senior IT staff.ÿ2. User Assistance: Providing assistance to users, guiding them through troubleshooting steps to identify and fix issues with their IT equipment or software.ÿ3. Documentation: Logging and tracking requests using helpdesk software, and maintaining detailed records of user requests, issues, and the solutions provided.ÿ4. System Maintenance: Performing routine checks and maintenance on IT systems to ensure they are updated and running smoothly.ÿ5. Training and Guidance: Assisting in the creation of training materials and guides for users, and sometimes conducting training sessions on basic use of hardware and software.ÿ6. Collaboration: Working closely with other IT staff and departments to resolve issues and improve IT services.ÿ7. Customer Service: Providing excellent customer service, ensuring user satisfaction by responding promptly and empathetically to their concerns.ÿ8. Learning and Development: Continuously learning about new technologies and IT procedures to improve service quality.ÿ
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