Act as focal point between product owners, actuaries, finance, operations, marketing, IT anddistribution channels in dedicated LOB.
Coordinate cross-functional efforts to revamp, upgrade or develop new product/propositions andlaunch them in the market.
Understand the desired Customer experience journeys.
Share best practice and leverage relationships proactively with other markets to bring the bestideas to AXA in order to help in growing more rapidly.
Understanding of customer needs and knowledge of how products and propositions meet theserequirements and delivers value for customers and the business
Liaise with marketing to ensure that AXAs products compete in the market distinctively andsufficiently differentiated prior to launching a new product or revamping and existing one.
Evaluate new ideas either for new products or improvements of existing products and servicesthrough deep understanding of customer needs and customer feedback on current services offered.
Scope, design and test new products or improvements to products and services in closecollaboration with functional and project owners.
Push the organization to be customer centric through strong engagement.
Facilitate a concept development process with clear milestones and activities.
Build a centralized documentation repository for insurance plans by consolidating all lines ofbusiness: Life, Health, Property and Casualty in documents that can be referred to; which facilitatesmarket research process; which would lead to faster decision making in introducing new productsso that AXA would head the market.
Manage the implementation of processes, systems, and training to ensure that propositions /products under development are being effectively delivered.
Submit quarterly dashboard for initiatives managed within TTM products/propositions.
