Multimodality Field Service Engineer – Mansoura/Delta

Job Description

Multimodality Field Service Engineer Mansoura/Delta page is loadedMultimodality Field Service Engineer Mansoura/DeltaMultimodality Field Service Engineer Mansoura/DeltalocationsCairo time typeFull time posted onPosted Today job requisition id401236Job TitleMultimodality Field Service Engineer Mansoura/DeltaIn this role, you have the opportunity tobe responsible for defined procedures and methodologies to install, configure, test, maintain and support hardware and software solutions, including problem identification, system architecture definition / specification, implementation, basic integration, validation and verification testing, customer education, solution activation, and system restoration.About Philips HS Africa:Philips HS covers the continent in 5 key districts across multiple countries in Africa. Philips Africa HQ is in Johannesburg, South Africa with the other districts (and key countries) being West Africa (Nigeria, Ghana), East Africa (Kenya, Tanzania, Uganda), North East Africa (Egypt) and North Africa (Morocco).You are responsible for* Installing Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH* Performing planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH* Performing corrective maintenance, supported when necessary by tier-2 support helpdesk to ensure Time To System Up (TTSU) is within the norTSU* Focusing on First Time Right ensuring there is a clear action plan & preparation, with parts (if required), and diagnosis before the onsite visit* Providing technical support, troubleshooting and escalation support to Customer* Demonstrating commitments to meet customer needs and requirements, taking ownership by ensuring all given quality standards and regulatory guidelines* Submiting timely and accurate service records inclusive of diagnostics, resolution, test procedures, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned* Awarness of customer needs and potential commercial leads (Philips Lifecycle Solutions PLS) through customer visits and provide feedback and recommendations to the management, relevant stakeholders within the organization* Capturing medium complex solutions to allow for knowledge share and keeping abreast of new technologies likely to affect PH range of products* Supporting the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.* Using company property with care to ensure optimal results with minimal operational costs* Executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies* Completeness and accuracy of service records with particular attention to test & inspection results* Adopting appropriate ESD control while servicing PH equipment* Using appropriate electronic measurement equipment in calibration controlled cycle* Reporting identified device safety issues according to applicable PH quality standard policy* Reporting customer complaints and feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner and improving on Net Promoter Score (NPS)To succeed in this role, you should have the following skills and experience* University degree in Electrical and Electronics Engineering, Biomedical Engineering, Physics Engineering, or relevant disciplines* 1-3 years of professional experience in Healthcare industry* Strong technical knowledge regarding Healthcare products (e.g. MRI, CT, X-Ray, IGT)* Good communication skills in English in addition to local language* Good organization skills* Good customer service and communication skills would be welcomeIn return, we offer youA meaningful career, with new challenges in our dynamic organization, working in an encouraging multinational and multicultural environment. We are happy to provide you with this opportunity to work with new technologies. You will be surrounded by passionate and committed, colleagues who share your ambition to create outstanding customer experiences. Your work will be ambitious and full of opportunities for growth. Variety and challenge will be part of your daily routines. Working at Philips is more than a job. Its a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by . To find out more about what its like working for Philips at a personal level, visit the on our career website, where you can read stories from our . Once there,you can also learn about our , or find answers to some of the . #LI-EU #LI-CE Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did. Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while transforming themselves personally and professionally. . Its an experience filled with unexpected moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a persons relationship or association with a protected veteran, including spouses and other family members , marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran|

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