Customer Service Representative

1.00 to 10.00 Years Cairo, Egypt 15 Sep, 2022

Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
Provide accurate, valid and complete information by using the right methods/tools.
Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
Create a concise report on client interaction to facilitate a swift decision-making process.
Stay up-to-date with the organizations new regulations, products, and service launches through efficient communication with the management.
Collaborate with the technical team to solve ongoing issues with a product or service.

Keyskills :

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