| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Jewelry & Gold |
| Functional Area | Not Mentioned |
Job Title: Bilingual Customer Service Executive required for a well reputed E-Commerce Jewelry Platform (Remote):We are seeking a highly motivated and skilled Arabic-English Speaking Customer Service Executive to join our Jewelry E-Commerce platform?s customer support team. As a remote customer service executive, you will play a crucial role in providing exceptional customer service/support to our dear customers.Responsibilities: Customer Support: Communicate with customers primarily via email, chat, and phone in a professional and friendly manner to provide assistance, resolve issues, and answer inquiries related to our jewelry products, orders, shipping, returns, and general website usage. Language Proficiency: Possess fluency in both Arabic and English to effectively communicate with customers and provide support in their preferred language, particularly related to jewelry terminology and its specifications. Product Knowledge: Develop a comprehensive understanding of our jewelry product catalog, including different types of jewelry, materials used, gemstones, sizing, and pricing, to provide accurate and relevant information to customers. Order Management: Assist customers with placing jewelry orders, tracking shipments, and managing returns and exchanges specifically related to jewelry items, ensuring accurate and timely information is provided. Jewelry Expertise: Acquire knowledge about jewelry trends, styles, and care instructions to offer personalized recommendations and guidance to customers based on their preferences and requirements. Problem Resolution: Identify and resolve customer complaints, problems, and issues related to jewelry purchases promptly and efficiently, ensuring customer satisfaction and retention. Policies and Procedures: Maintain a strong knowledge of company policies, procedures, and guidelines specific to jewelry purchases and returns to ensure consistent and accurate customer support. Cross-functional Collaboration: Collaborate with other teams such as logistics, marketing, and sales to address customer inquiries, provide feedback, and enhance overall customer experience related to jewelry purchases. Documentation: Accurately document customer interactions, issues, and resolutions in the customer relationship management (CRM) system, maintaining thorough and organized records specifically related to jewelry orders. Customer Satisfaction: Strive to achieve high levels of customer satisfaction and retention by delivering exceptional service, understanding customer needs regarding jewelry purchases, and exceeding their expectations.
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