| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Business Support Services |
| Functional Area | Not Mentioned |
Answer and handle all feedback received from different channels according to the contact center procedure Comply with the floor management instructions toward better KPIs Full compliance with the Contact Centre code of conduct in the manner of attendance, pause sessions, and daily/weekly/monthly targets. Achieve the daily/weekly/monthly personal productivity KPIs Apply the elements of building positive rapport with different types of customers over the phone Adherence to CC schedule- shifts/ Weekends/ public holidays Ensure all feedbacks are registered in the respective records (BMC Remedy System, ININ, OMS, COMS, etc,.) Promote the department CES during calls which leads to service improvement Understand & effectively deal with job stress and unsatisfied customers Attend training courses scheduled by the department Completion of any assigned task given by the supervisor with efficient use of the Contact Centre tools in accordance with the quality standards1-3 years of customer support experienceFluent in English and Arabic
Keyskills :
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