Responsible for project implementation and support of our solutions either remote or at customer?s sites
Functional and technical analysis of our Proprietary Software?s specific features.
Technical analysis of the performance problems and bottlenecks in the solution/ RDBMS, identifying the problem and eventually implementing the solution, where applicable, resulting in improving the solution overall performance
Provide training to our customers on the solution functionalities
Supporting and fixing the issues reported by clients in their day-to-day operations
Work closely with clients and the company team members, to monitor and troubleshoot any inconsistencies getting reported on the solution on daily basis
Conduct preliminary troubleshooting on the technical issues reported by the client and work closely with the Product Engineering team to solve the issue. The technical consultant should be responsible of owning the issue till its resolution and closure by the client