WFP Beirut FO - Monitoring Assistant (Retail) SC4

Job Description

Key Responsibilities (not all-inclusive, nor exhaustive):Within delegated authority and under the direct supervision of the Retail Associate and the overall supervision of the Head of Field Office, the Monitoring Assistant will be responsible for the following duties:ÿÿSupport in the implementation of Supply Chain Cash Based Transfers (CBT) activities following the WFP CBT Business Process Model (BPM)ÿ?ÿÿÿParticipate in the distribution of the Expression of Interest (EOI) to potential retailersÿ?ÿÿÿAct as an observer for shop assessments to support the procurement of new contracted shopsÿ?ÿÿÿAssist in conducting onboarding sessions for newly contracted retailersÿoÿÿÿSupport in all follow up activities relating to retail contracting including but not limited to: following up on contract signatures, bank account openings, registration of shops, software installation, POS delivery, activation of shops, induction of shops on all WFP terms & conditions, etc.ÿ?ÿÿÿSupport in the implementation of market assessments and/or market development activities as requested by the country office (CO)ÿÿSupport ongoing contract management of WFP contracted retailers:ÿ?ÿÿÿConduct regular field visits to WFP contracted retailers including:ÿoÿÿÿFollow-up visits to shops based on observations from the monitoring and evaluation (M&E) teamÿoÿÿÿShops that have contracts expiring within 3 months to contribute to contractual performance assessmentsÿoÿÿÿShops that require ongoing monitoring as a result of an Action plan (ex. Data submission, quality issues, etc.) because of contractual performance gapsÿoÿÿÿAd-hoc visits to WFP contracted retailers upon request from the CO to follow up on a specific issue as neededÿoÿÿÿProactive visits and spot checks to ensure operational complianceÿ?ÿÿÿAssist in the implementation of action plans for WFP contracted retailers where performance gaps are present to ensure that WFP contracted retailers are meeting WFP standardsÿoÿÿÿEnsure timely follow up on action plans, visiting storesÿ?ÿÿÿEnsure all visits and follow up is documented in the M&E systemÿ?ÿÿÿContribute to answering retailers? inquiries and escalate issues to the supervisor as neededÿÿSupport in the implementation of Market Analysis, Market Development, and/or Retail Improvement initiatives:ÿ?ÿÿÿPerform capacity building initiatives in shops to improve retail standards of WFP contracted shops (pricing, availability, hygiene, safety, data sending, stock processing, mandatory range numerical distribution, etc. to increase compliance of shops with contracted)ÿ?ÿÿÿConduct weekly or bi-weekly calls to retailers to gather market insights for ongoing retail/market updates and share with supervisor as neededÿ?ÿÿÿCommunicate the price mandatory range to retailers to improve prices for WFP beneficiariesÿ?ÿÿÿFollow up with retailers on data submission of POS dataÿÿOtherÿ?ÿÿÿSupport the follow up on related claims from the Social Protection Unit as assigned to them by their supervisorÿ?ÿÿÿSupport in ad-hoc requests from the CO relating to the implementation of new retail initiativesÿ?ÿÿÿPerform other duties as requiredÿÿ

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