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Travel Agent Supervisor

4.00 to 7.00 Years   Beirut, Lebanon   18 Jul, 2023
Zen Escape
1 Jobs Openings
Job LocationBeirut, Lebanon
EducationNot Mentioned
SalaryNot Mentioned
IndustryHospitality & Accomodation; Travel Agency
Functional AreaNot Mentioned

Job Description

We are seeking an experienced and knowledgeable Travel Agent Supervisor to lead our team of travel agents who will oversee the day-to-day operations of the travel agency, ensuring excellent customer service, efficient workflow, and adherence to company policies and industry regulations and handle the following responsibilities:

  • Supervise and guide a team of travel agents, including training, performance evaluation, and professional development.
  • Coordinate and assign travel requests to agents, ensuring efficient distribution of workload and adherence to service level agreements.
  • Monitor and evaluate customer interactions to ensure high-quality service, promptly addressing any customer complaints or concerns.
  • Continuously review and streamline operational processes, identifying areas for improvement to enhance productivity and customer satisfaction.
  • Conduct training sessions to update travel agents on new procedures, tools, and industry trends, ensuring their skills remain up to date.
  • Ensure travel agents adhere to company policies, industry regulations, and ethical standards in all aspects of their work, including pricing, documentation, and customer confidentiality.
  • Assist travel agents in handling complex travel bookings, resolving issues, and closing sales, when necessary.
  • Build and maintain relationships with travel suppliers, such as airlines, hotels, and tour operators, to negotiate favorable terms and secure competitive pricing for clients.
  • Track and analyze key performance indicators (KPIs) for the team, such as sales targets, customer satisfaction ratings, and productivity metrics, providing regular reports to management.
  • Act as a point of contact during emergencies or unforeseen events, coordinating alternative travel arrangements and ensuring the safety and well-being of clients.

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