Web platform management (Azure, WordPress, Magento)
Identify, document, communicate then mitigate System Incidents
Ensure security of data, network access and backup systems
Oversee continuous service level improvement initiatives associated with core processes and mission-critical systems (ERP, Mail Server, Internet service and Shared Environments).
Asset Management - Maintain server room physical & digital assets, escalate pressing issues
Support employees and stakeholders for issues related to IT malfunctions
