| Job Location | Beirut, Lebanon |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Student Services Officer - BeirutThe Registrar?s Office has a vacancy for aStudent Services Officerreporting to the Registrar. This position is based on Beirut Campus.Role SummaryThe Student Services Officer is mainly responsible for handling the Help Desk (Front Office) duties and ensuring that a timely, accurate, friendly and appropriate service is provided (in person, by phone or electronically) to students, the LAU community and to the public.Main Duties & ResponsibilitiesAssumes considerable amount of Help Desk window duties that entail providing excellent customer services to students, guardians, and the LAU community at largeFollows the Academic Rules & Regulations and implements required tasks accuratelyRefers students, phone calls or emails to the appropriate channels according to the type of query or requestImplements good phone skill and shares accurate information in a polite and patient mannerResponds verbally and in writing to all queries related to general services offered by the officeNotes all the important deadlines and types of services offered by the officeAssists the Student Service Administrator in processing all types of requests handled by the Student Services Unit: statements in Arabic and English, verification of documents, authentication of degrees, and issuance of transcripts, among other types of documentsAssists in the facilitation of the work flow in the Registrar?s Office in generalAssists in the preparation and execution of the commencement exercises and distributes diplomas to graduated studentsParticipates in continuous internal and external training sessions to stay abreast of new developments in the UnitPerforms other duties pertinent to this job as assignedMinimum Required QualificationsBachelor Degree in a related fieldMinimum of 2 years of work experience, preferably in a customer service-oriented jobService excellence and customer focusStrong communication and written skills in Arabic and EnglishAttention to detail and the ability to execute tasks accurately, promptly and with positive impactKnowledge of Microsoft Office MS Office; Office 365 at an advanced level is preferredPro-activeness, good planning and problem-solving abilityGood team player with the ability to take initiative for self-developmentInterested candidates should email their CVs with a letter of interest outlining the applicant?s relevant experience to vacancy7@lau.edu.lb,specifying the job title in the subject line.Closing date for accepting applications isTuesday, September 20, 2022.CVs should include the exact month and year while listing the candidate?s professional experience and educational background. No applications will be accepted after this date, and only shortlisted candidates will be notified.The Lebanese American University is an Equal Opportunity Employer.*
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