Call and schedule online consultations with potential patients who have unsold treatment plans.
Conduct daily video consultations with potential patients or customers to explain their treatment plans, elaborate on our treatment process, and negotiate the treatment cost to drive sales.
Respond promptly within an SLA to incoming potential customer queries via WhatsApp chats, phone calls, and emails.
Manage both outbound and inbound calls.
Follow up through phone calls and WhatsApp communication with potential patients or customers daily to boost sales.
Escalate the requests of potential patients or customers considering treatment purchase to the orthodontists and treatment design teams to ensure a proper understanding of the patients treatment goals.
Maintain accurate records of patient and customer interactions and activities on our CRM.
Recognize and proactively report trends, potential weaknesses, and contribute to finding the best solutions to enhance our patient and customer journey.
