Direct and monitor the work flow of the entire office.
Set sales team profit goals and hold team members accountable for goals and recognize or discipline as needed.
Develop and manage operating budgets.
Achieve satisfactory profit/loss ratio and market share in relation to preset standards, industry and economic trends, and also sales and margin goals.
Day-to-day staff management and development including recruitment, hiring, performance coaching and annual reviews for direct reports?all with full support of corporate office.
Work with Corporate Human Resources to resolve people issues as needed.
Ensure training and direction for new and existing sales members.
Act as a liaison between the customers and operations staff.
Manage sourcing of customers. Build and maintain relationships with customers and assist and direct team members in sourcing and growing customer base.
Maintenance of current customers: Including analysis of current lanes to assure we are competitive and also providing excellent service. Also, soliciting for other business from customers.
Monthly financial analysis: including determining overall success of current customer profiles.
Determine current rates in the market place offered by competitors.
Ensure accuracy and timeliness of data in CRM and other programs as needed.
Ensure all necessary documentation is accurate and timely.
Developing goals for specialized sales (LTL, Intermodal, etc.).
Development of sales leaders including succession planning.
Act as a player and a coach ? bring on new business, in addition to coaching the sales representatives.
Experience:
Experience with transportation and logistics industries.
Sales experience with success in the cold-calling environment.
Proven record of growing business and starting new accounts.
