Meet established annual, quarterly, monthly, or weekly sales targets, and prioritize and schedule own activities to ensure achievement of agreed targets
Follow-up with customers to ensure collection of credit payments
Assess customer needs and suggest appropriate products and services to increase customers? loyalty
Assist the Sales Manager in developing the individual sales and budget plan
Identify and address disputes with customers to ensure customer retention and protect the company?s market positioning
Maintain good relationship with customers to ensure customer satisfaction and repeat business
Act as a primary contact to ensure all customer requests are handled properly, ensuring high levels of customer satisfaction
Keep track of opening of client accounts, handles client queries and complaints, co-ordinates with Marketing (Product Management) to ensure customer needs are well understood
Liaise with operational supervisors and teams throughout the company to ensure high quality of the deliverables to maximize customer satisfaction levels
Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account leading practices, improvement of business processes, cost reduction and productivity improvement
