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IT Solution Assistant - Digital Assistance Services SC 5

1.00 to 10.00 Years   Beirut, Lebanon   15 Aug, 2022
World Food Program - Other locations
1 Jobs Openings
Job LocationBeirut, Lebanon
EducationNot Mentioned
SalaryNot Mentioned
IndustryNon-profit Organization
Functional AreaNot Mentioned

Job Description

Contract Duration:12 Months (Renewable based on business need and performance)Background and Purpose of the assignmentThe incumbent will be based in Beirut and may need to travel frequently to the field offices (FO) in different parts of the country. The incumbent will report to the Digital Assistance Services (DAS) team lead and will be responsible for successful delivery of DAS operational objectives as determined by the DAS Lead.Key Responsibilities (not all-inclusive, nor exhaustive):Under the supervision of the Digital Assistance Services (DAS) team lead, the incumbent will perform the following tasks:

  • Support the deployment, implementation and use of WFP standard Digital Assistnace Services (DAS): software, applications, programs, utilities or auxiliary software
  • Provide 1st level support and problem analysis, diagnosis, and resolution of DAS application problems for end-users, implementing corrective solutions or escalation to appropriate persons as required
  • Provide end to end operational support for all transfers modalities supported by digital solutions
  • Regularly monitors and following up on all pending tickets and issues registered with Digital Assistnace tools and working with the different teams/ service desk or support staff for resolution and closure
  • Assist in the preparation of materials and the delivery of trainings on WFP standard Digital Assistance Services (DAS). Provide trainings and on job coaching to WFP focal points, cooperating partners, retailers FSPs and other stakeholders
  • Coordinate with IT infrastructure team on the maintenance of systems and hardware to ensure technology is running effectively for the field operations
  • Support DAS lead and developers with end-user engagement, e.g., requirement gathering, process mapping, meeting scheduling and follow-up
  • If applicable, support the DAS and IT infrastructure team with DevOps
  • Perform other duties when required

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