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Information Communication and Technology (ICT) Specialist

1.00 to 10.00 Years   Beirut, Lebanon   22 Sep, 2022
International Committee of the Red Cross ICRC
1 Jobs Openings
Job LocationBeirut, Lebanon
EducationNot Mentioned
Salary$1,500 - $2,000
IndustryInternational Humanitarian Organization
Functional AreaNot Mentioned

Job Description

Job Summary: Information Communication and Technology (ICT) Specialist sets up and monitors small computer and communication infrastructures under the supervision of a qualified superior in the division/region. The qualified candidate should have a Technical or a bachelor?s degree in computer science, information technology, or any other job-related field with a minimum of 2 years of experience in troubleshooting in an area of the ICT service catalogue (workplace services, telecommunications, IT help desk, etc.).General Description:Offer information communication and technology front desk services, carry on installations and troubleshooting activities, in addition to providing workplace services and first level user support.Objectives and Tasks:Objective 1: Provide day to day technical support for end-users, set up and monitor computer and communication infrastructures (100%)

  • Provide day-to-day technical support for end-users of desktop applications, telephones, printers, and computer hardware.
  • Installs, maintains, repairs and monitors ICT equipment in line with ICRC standards.
  • Briefs end-users on standard computer systems (hardware and/or software), provides technical advice and assistance with IT equipment and its use and provides remote support when needed.
  • Manages inventory by monitoring database(s) and carrying out regular physical checks; manages stocks.
  • Allocates equipment in an efficient manner, considering users needs and ICRC policies.
  • Keeps track of equipment allocations, dispatches equipment and follows up on shipments to and from other ICRC sites.
  • Keeps technical documentation up to date for all IT installations when relevant
  • Comply with the ticketing system (VSM ? Virtual Service Management) follow up and handle tickets aligning with the ICRC standards by respecting the KPI?s (Key Performance Indicator) and SLA?s. (Service Level Agreement).
General Duties:
  • Be aware of the delegation?s objectives and activities
  • Understand the three components of the Red Cross/Red Crescent Movement
  • Always apply the security rules
  • Respect and observe the staff regulations of the ICRC in n.
  • The employee may be asked to perform other duties not covered in this job description as well as to provide support to other departments when and if necessary.
Job Details:
  • Job Location: Beirut, Lebanon.
  • Working Schedule: Monday till Friday, from 8 Am till 5 Pm.
  • Contract Type: Determined Period, 1 Year (Renewable based on performance and need of position).
  • Salary Package: 1570 ? 2400 USD/Month (As per ICRC salary scale, salary setting processes will determine fair setting in coherence with the qualifications of the applicant and the requirements of the job).

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