Primarily responsible for developing, maintaining and establishing professional relationship with the guests and patrons of the hotel.
Responsible for the running of the front desk by hiring, training and supervising all front desk and reservation agents and leading by example.
Produces, manages and operates the reception rotation, checking future planned absences, planning cover and ensuring overtime is provided when necessary.
Supervises the professional greeting of clients and visitors, to the highest standards.
Ensures timely and accurate customer service.
Reviews work procedures and operational problems to determine ways to improve service, performance, or safety.
Is well aware of the special promotional activities of the hotel and is well informed about the competitor hotels strategies, rates and other relevant schemes that they are offering.
Contacts and manages the contracts with corporates & travel agencies.
