Director of Sales

Job Description

As the world?s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental?? brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.Phoenicia InterContinental Hotel in Beirut is looking to hire a Director of Sales.Overlooking the Mediterranean, the Phoenicia InterContinental hotel with 446 rooms and suites and 33 apartments, along with 4 F&B outlets, and one of the largest banquet facilities in Lebanon, will reopen its doors after two years to embrace the community where it operates with the outstanding luxury it represents.As Director of Sales you will be reporting directly to the Sales & Marketing Director and below are some of the key responsibilities:FINANCIAL RETURNS:

• Achieve budgeted revenues and personal/team sales goals and maximize profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans
• Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales
• Review monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan
• Create and develop special events and sales blitzes to showcase the hotel to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel

PEOPLE:

• Direct day-to-day sales activities, plan and assign work, and establish performance and development goals for team Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance
• Educate, train and motivate sales and marketing teams to achieve hotel revenue goals. Ensure staff has the information, market data, tools and equipment to successfully carry out job duties
• Develop and maintain relationships with key clients and outside contacts (example: guests, airliners, wholesalers, travel agencies, ad agencies, local community groups) in order to produce group and/or convention business, to include room sales, food and beverage sales, and catering/banquet

GUEST EXPERIENCE:

• Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience
• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the Sales Office and prospective clients
• Lead marketing efforts to up sell guests on hotel services, offerings, and amenities

RESPONSIBLE BUSINESS:

• Identify operational problems that reduce the effectiveness of sales activities and overall hotel sales performance and work with appropriate department on solutions
• Develop awareness and reputation of the hotel and the brand in the local community; may serve as the hotel representative for media-related inquiries
• Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel

Ideally, you will have some or all of the following competencies and experience we are looking for:? Bachelor?s Degree in Hospitality Management or related fields? Minimum of 6 years experience, 4 of which in a leadership role at a full-service five-star hotel? Strong knowledge of the local market is a must? Ability to develop strategies to expand market share and generate new revenue??Effective verbal and written communication skills in local and English language??Ability to lead and develop a team, and embed a goal oriented work environment??Effective presentation, communication, consulting and interpersonal/consensus-building skills for the purpose of providing information to management and colleagues

Keyskills :