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Customer Support Representative

0.00 to 3.00 Years   Beirut, Lebanon   21 Oct, 2021
Jazi Investment Sal
6 Jobs Openings
Job LocationBeirut, Lebanon
EducationNot Mentioned
Salary$0 - $500
IndustryAdministration Support Services
Functional AreaNot Mentioned

Job Description

What does a customer Service Representative do?A customer representative, will act as liaison, provide product / services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers. They?re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers? shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don?t have enough information to resolve customer complaints.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Working Hours:8 hoursResponsibilities:

  • Managing incoming calls and customer service inquiries.
  • Identifying and assessing customers? needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods, tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
  • Follow communication procedures, guidelines and policies.
Resolve customer complaints via phone, email?

Keyskills :

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