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Customer Success Agent

3.00 to 5.00 Years   Beirut, Lebanon   08 Aug, 2021
Creative Technology Solutions
1 Jobs Openings
Job LocationBeirut, Lebanon
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryIT Services
Functional AreaNot Mentioned

Job Description

Role Summary:The Customer Success Agent is mainly responsible for the applications of learning technologies in the educational environment. His/her main role is to provides training, instructions and support, to facilitate the use of technology in the classroom which will increase student use and knowledge about technology.Responsibilities:

  1. Conduct Student & Parents Orientation Sessions on Usage of Technology in Education and support them to use technology and e-learning platforms
  2. Prepare the learning environment and resources, including setting up equipment where appropriate.
  3. Deliver training programs in formal (a classroom), or online (eLearning and webinar) settings.
  4. Adapt the training program to trainees needs
  5. Support and Coach learners using learning technologies to deliver required skills
  6. Maintain appropriate records of learner development. Complete daily time sheets and progress reports with signature of authorized school staff
  7. Keep accurate records and regularly report to the Implementation Supervisor in Dubai using different means of communication
  8. Assist in Implementation and customer success with partnership with resellers/pubs team

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