hireejobsgulf
Register for Job

Customer Service Head

1.00 to 10.00 Years   Beirut, Lebanon   30 Apr, 2022
Citi bank
1 Jobs Openings
Job LocationBeirut, Lebanon
EducationNot Mentioned
SalaryNot Mentioned
IndustryBanking
Functional AreaNot Mentioned

Job Description

The Customer Service Senior Supervisor is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external clients.Responsibilities:

  • Supervise a small team and ensure the quality of tasks provided by self and others on team
  • Apply in-depth knowledge of team goals, procedures and develop knowledge of how own area integrates with other areas
  • Provide solutions and influence decisions with potential for broader organizational impact within established procedures
  • Evaluate employee performance and provide recommendations for pay increases, promotions, terminations, etc.
  • Exchange ideas and potentially complex/sensitive information to team and recommend and execute new work procedures, as needed
  • Influence decisions through recommendation and facilitation of services to ensure volume, quality and timeliness of end results
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
  • 2-5 years of previous customer service required
  • Supervisory experience required
  • Proven analytical and problem-solving skills
  • Demonstrated leadership skills
Education:
  • Bachelors degree/University degree or equivalent experience
-------------------------------------------------Job Family Group: Customer Service-------------------------------------------------Job Family:Institutional Customer Service------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ( Citi?) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the EEO is the Law poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting

Keyskills :

APPLY NOW

Related Jobs

© 2023 HireeJobsGulf All Rights Reserved