| Job Location | Beirut, Lebanon |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Catering, Food Service, & Restaurant |
| Functional Area | Not Mentioned |
Main Accountabilities:1- Customer Experience Management- Monitoring customer interactions at all branches toensure consistency and quality of service.- Supporting the implementation of customersatisfaction initiatives, in addition to providingfeedback to branch managers.- Collecting and analysing customer feedback,suggesting improvements based on data-driveninsights.- Coordinating with branch managers to ensureadherence to customer service standards and bestpractices.2- Customer Support:- Acting as a point of contact for resolving customerissues, ensuring prompt and satisfactory resolutions.- Maintaining a database of customer complaints,compliments, and suggestions, and work with relevantteams to address recurring issues.3- Operational Coordination:- Ensuring customer experience initiatives areeffectively implemented.- Assisting in organizing events and promotions aimedat enhancing the customer experience.- Tracking and reporting on the effectiveness ofcustomer experience initiatives to seniormanagement.
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