Receive the gas order to include it to the routes schedule for the daily follow- up.
Investigate and solve customers problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
Send a copy of the order to the distribution department and coordinate daily with the drivers and helpers to confirm the delivery.
Sign the gas supply agreement for the new subscribers.
Meet with specialized companies to establish contact centers and search for company?s requirements that serve our business.
Study and search ways to develop work and coordinate with the distribution department and the operations manager.
Set an action plan for the 24/7 call center.
Register the maintenance and installation comments and forward them to the concerned department.
Check the contracts and send them to the concerned department.
Prepare the expected consumption report after contacting the customer to avoid gas shortage and check the quality of service and customer satisfaction.
Prepare a team with full time schedule to cover 24 hours the customer?s request.
