Business Development and operations management

Job Description

Who you areYou are an innovative person who is passionate about new ventures and proficient in setting ambitious goals, and managing multiple resources. You possess good understanding of cultural nuances in the way of doing business in the MENA region. You are an independent and initiative talker. You can develop relationships with high level stakeholders and drive them from business development and opportunities. You are able to adapt and learn quickly.Most importantly, you are humble, a team player and are able to get the work done.The purpose of this position is to lead the development and expansion of a new product offering focused on training across a variety of topics.What you will do

• You will develop and expand the training product (content, delivery channels, trainers pool)
• You will promote the product to target segments and lead sales & business development
• You will coordinate the delivery and execution of the training to all clients
• You will manage the overall business and P&L

Key AccountabilitiesProduct Development & Management

1. Develop annual product road-map and coordinate efforts to execute the plan
2. Regularly collect feedback from clients and internal teams on the overall product
3. Regularly review courses and identify improvement areas in line with feedback and road-map
4. Organize and develop all relevant elements of the product (courses content, material, trainers pool)
5. Identify and manage the licensing process to meet requirements as per target country regulations
6. Lead product branding development and content formatting
7. Identify and coordinate the implementation of an adequate learning management system
8. Coordinate content development with all relevant parties (content creators, translators, designers)
9. Regularly update pricing model in line with competitive intelligence and services
10. Organize and document all guidelines, processes, and content for training management and delivery

Sales & Business Development

1. You will support on drafting the annual business development strategy (clients, channels, geographies, partnerships)
2. You will coordinate all business development efforts and client outreach, this includes pitches decks, technical and commercial proposals
3. You will identify and develop relevant partnerships to support product development and coordinate agreement development and signature
4. You will coordinate all marketing efforts for direct and indirect approaches to support outreach efforts
5. You will regularly promote the product on social media and other relevant marketing channels
6. You will deploy and adopt a CRM system effectively

Training Delivery & Coordination

1. You will act as an engagement manager and focal point of contact with client
2. You will coordinate the delivery of all physical and online training and additional services accurately to clients
3. You will coordinate training delivery activities with all relevant parties (clients, trainers, content creators)
4. You will coordinate logistics for physical and online training delivery
5. You will ensure timely communication with clients and candidates before, during, and post-training
6. You will manage the certificate issuance of all participants in line with guidelines
7. You will organize and coordinate extra-curricular and add-on activities related to the training program
8. You will maintain and expand the pool of trainers in line with content type and location of service
9. You will maintain and expand the pool of services providers in line with services type and location of service

Business Management

1. You will manage overall P&L of the product
2. You will prepare legal contracts and invoices for clients
3. You will follow-up on payment collections with clients
4. You will coordinate payments and expenses with accounting for all business-related activities
5. You will prepare regular monthly business reports
6. You will ensure legal and financial compliance with overall regulations and internal policies

Performance indicators

1. Revenue & profitability
2. # of new clients
3. # of sessions delivered
4. % overall satisfaction of clients
5. % of progress against the plan

Keyskills :