Business Consultant I (French Speaking)

Job Description

23521 Business Consultant I (French Speaking) (Open)Position Type:Full timeLocation(s):ZA.Johannesburg.ClientLB.Beirut.Remote, PT.BRAGA.OFFICEPosition Details:CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.As a flexible first organization, you can find our remote and on-site locations here.Role Purpose & Scope As a Business Consultant you will be required to assist clients in solving business problems using technology solutions. Through the use of products and industry knowledge you will analyze customer/business requirements, propose high-level technical solutions, interface with multi-disciplinary onshore and offshore teams, and in the process achieve the required goals and objectives.Primary Responsibilities

• Responsible for defining solutions that match client?s business needs
• Meets with clients to gather, analyse and document business requirements and produce system requirements
• Participates in pre-sales activities using personal presence and product knowledge
• Facilitates and demonstrates system functionality to client
• Estimates scope of consultant effort and accurately estimates development time required for completion
• Guides the project team through implementation and testing of the system requirements
• Reviews test plans and test cases to ensure coverage of system requirements
• Primary contact point for client?s business interests and works toward resolution of issues
• Acts as a point of contact for information, support, direction and leadership for other business analysts, core product management teams and shared development team
• Provides leadership to the project team and client on the impact of market and regulatory changes and the future directions of the core products
• Responsible for delivering feedback to the core product teams to ensure that future releases of the products meet the ongoing needs of the client/business
• Responsible for decisions which require considerable independent judgment
• Works independently and collaborate with peers when necessary
• Prevents erroneous decisions which will result in serious impacts to project costs and customer commitments
• Spearheads product marketing and product development (as and when required)
• Mentors and guides more junior team members

Desired Skills & Experience

• Bachelor Degree or Diploma in Information Technology, Computer Science and/or Telecommunications
• Minimum 4 years of experience as a business or software consultant in the telecommunications industry
• In-depth understanding of customer needs and general impact of changes in business environment and industry trends. In-depth understanding of client?s industry (wireline, wireless, data services, cable systems, pre/post-paid business models etc.)
• Strong analytical and problem solving skills
• General understanding of project management disciplines to ensure primary responsibilities are completed within accepted standards and templates
• Highly developed communication and facilitation skills for demonstrations, presentations, consulting with clients, and influencing others
• Works independently and collaborates with peers when necessary
• Knowledge and experience in working with agile teams would be advantageous
• Must be able to speak French

As one of the world?s largest business support solutions (BSS) providers, CSG International provides solutions to a global client base. Join an elite team of professionals who are driven for success in finding innovative solutions for our company and clients. We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions, innovative new technologies and forward thinking that helps our clients solve business problems and identify new opportunities and revenue streams.

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