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Business Application Analyst

0.00 to 1.00 Years   Beirut, Lebanon   09 Aug, 2022
Future Pipe Industries
2 Jobs Openings
Job LocationBeirut, Lebanon
EducationMaster's degree
SalaryNot Mentioned
IndustryManufacturing
Functional AreaNot Mentioned

Job Description

Business Application Analyst - Support ? ERPJOB PURPOSE:Infor LN ERP ? Finance module end users supportAssist and Troubleshoot problems if necessary to ensure smooth flow of daily activities.Perform 1st level end user support and escalate to 2nd level if unresolvedKEY ACCOUNTABILITIESEnd user support

  • Ensure Key and End users at all sites receive assistance, training and support needed to perform the activities on the system.
  • Respond to end user complaints ? issues and cases, guide the users for the correct procedure, adjust or fix any corrupted transactions or data
Booking cases with external support
  • Escalation of unresolved cases to external application support and do the necessary follow up to obtain the proper solution
SPAN OF COMMUNICATION
  • Internal:Corporate IT & Business System Unit
  • External: IT Vendors; External Application Suppor

Keyskills :

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