Beirut - Community Engagement Assistant - SC4

Job Description

ACCOUNTABILITIES/RESPONSIBILITIES (not all inclusive):Within delegated authority and under the supervision of the Programme Associate (Community Engagement), the incumbent will be responsible for the following duties:ÿ1.Facilitate communication with affected communities, with efforts aimed at reaching marginalized individuals and groups. These will be achieved through:-Drafting, translate and process beneficiary communication and disseminating through a variety of channels including text messages, WFP?s feedback email-Support in the drafting and translation of key messages, such as the monthly questions and answers (Q&As) done in conjunction with UNHCR.-Proactively collecting key messages and information from the different teams and provide information to beneficiaries in response to enquiries regarding WFP programme and services.-Regularly updating the information sources for feedback systems, including the call center knowledge baseÿ2.Support in rolling out and documenting community consultation activities, with an aim of empowering all segments of the community to interact with WFP and influence programmatic adjustments.-Provide support in community outreach activities aimed at empowering and informing communities of WFP operations, as well as their rights and entitlements.-Support in community-based consultation activities such as focus group discussions and surveys through the call center.-Support in assessing and measuring the level of access and utilization of communication products and available feedback mechanisms.ÿ3.Support activity teams to design and produce outreach communication materials in a format that is accessible to all segments of the community, including persons with disabilities (e.g. posters, stickers, roll-up banners, videos clips)ÿ4.Support the Community Feedback and Response Mechanism (CFRM) Manager in aspects of case management and reporting-Manage the WFP feedback email, providing timely information to users and escalating unresolved issues to the appropriate actors for subsequent action.-Where necessary, close out the feedback loop by responding to complainants through email, SMS or call backs.-Generate regular reports on cases that are being received through these channels. This will inform management decisions and programmatic adjustmentsÿ5.Support the protection officer and CFRM team in apply a protection lens on some of the targeting processes and decisions, such as before discontinuation from assistance verifying reasons for i) no show to validation and redemption and ii) no-redemption of assistanceÿ6.Support in setting up innovative platforms that facilitate access to information by all WFP and partner staff members in a standardized manner.ÿ7.Support in fostering collaboration with community-based structures such as outreach volunteers and organizations of persons with disabilities in enhancing efforts towards accountability to affected populations.ÿ8.Support in capacity strengthening of staff, partners and Government on community engagement as part of accountability to affected populationsÿ9.Any other duties assigned in line with the broad objectives of the role

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