Assistant IT Manager

Job Description

As the world?s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental?? brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Phoenicia InterContinental Hotel in Beirut is looking to hire an Assistant IT Manager. Overlooking the Mediterranean, the Phoenicia InterContinental hotel with 446 rooms and suites and 33 apartments, along with 4 F&B outlets, and one of the largest banquet facilities in Lebanon, will reopen its doors after two years to embrace the community where it operates with the outstanding luxury it represents.FINANCIAL RETURNS??Initiate technological practices that would ?enhance operations and business productivity?.??Perform an assessment of hotel resources and their effectiveness, determine priorities, objectives, prepare ROI and create capital expenditure budget in accordance to the ??Global Technology Standards.???Ensure that any technology investments are well spent by effective decision-making, successful implementation, arranging and overseeing installation, hands on??Involvement, as well as directing support and troubleshooting.???Sustain excellent relationship with vendors and interact positively to ensure that they meet or exceed contractual commitment, obtain quality service, support and??Pricing of technology projects and procurement.? PEOPLE???Deliver and provide system training programs and manuals, arrange large group training sessions in coordination with the Learning & Development Manager in order to have productive operations of hotel systems.???Provide support, respond to problems, keep colleagues informed with the status of issues, and ensure solutions are consistent with the business needs and IHG policies.? ??Keep own self informed of new hotel technology developments and innovations through online communication tools, demonstration, and training.???Develop colleagues in IT troubleshooting skills thereby decreasing technology downtime from current practices.??Creatively develop temporary relievers within the team to cover own absence. GUEST EXPERIENCE???Consistently provide quick resolutions, identity, analyze, solve issues creatively, effectively and quickly in line with the IHG policies.???Monitor hotel technology (Computer and Network) operation proactively to ensure minimal interruptions.???To develop and consistently enhancing best practice process in order to increase colleagues productivity and to provide seamless guest service? RESPONSIBLE BUSINESS???Enforce IHG technology policies and standards.???Ensure IT systems are compliant with IHG policies in support of local laws, regulations and industry requirements (e.g.PCIDSS, PII and Data Protection).???Maintain an accurate asset management of hardware and software.???Maintain an expert understanding of the property?s business needs, methodologies, strategies, and upcoming projects. Keeps current with property, competitor and like??industry uses of technology.???A Bachelor?s Degree in Computer Sciences from a reputed institution??3 to 5 years experience in a leadership role at a full-service five-star hotel??Solid project management experience in organizing, planning and executing projects from conception through successful implementation??Effective verbal and written communication skills??Strong analytical and statistical skills demonstrated through previous experience of use of spreadsheets??Strong knowledge of hotel technology principles and practices??Strong business decision-making skills.??Familiarity with organization design models and decision-making framework??Effective presentation, communication, consulting and interpersonal/consensus-building skills for the purpose of providing information to management and colleagues

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