| Job Location | Beirut, Lebanon |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Application Support Engineer (Lebanon on site only)Basecamp - Tech Beirut, Beirut Minimum ExperienceEntry-levelToters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience. At Toters, technology is at the heart of everything we do. We have product teams that are working hard everyday to create products that make our customers lives easier. If you are passionate about technology, enjoy helping others and are interested in working in a high growth startup that will potentially change the way customers shop in the Middle East, apply now. As an Application Support Engineer you will be constantly responding to the basic and intermediate support requests made by our customers and internal staff. These support requests will be related to both our customer-facing applications such as our flagship Toters application, as well as the other applications that power our operations behind the scenes. These applications are used by many different types of users such as merchants, delivery staff, operation managers, marketing executives and so on. You will also support the services offered by third party vendors such as Twilio, Zendesk and so on. Application Support Engineering requires critical thinking and general knowledge of how web and mobile applications work. You will be using the same tools that our software engineers will be using to diagnose problems such as SQL queries, going through ELK stack logs, connecting mobile devices to your laptop and giong over the error logs and so on. Based on your investigations you will either find a simple solution to the problem or in case that it needs software changes, you will present a succinct problem description as well as your research findings which should assist our engineers in quickly identifying and solving the problem. RESPONSIBILITIES * Respond to all tier one internal and external user trouble tickets, providing solutions to their problems where possible and escalating to tier two the trouble tickets that need to be addressed by the tech team * Keeping abreast of all updates by the tech team in your specific domain so that you can answer customers questions with confidence and know who to refer to in case of an escalation. BASIC QUALIFICATIONS * Responsible individual who is able to wear multiple hats to find solutions to customer problems. * Minimum 1+ years of experience in tech support, desktop support, or a similar role. * Understand Structured Query Language (SQL).* experience in deep analysis and troubleshooting technical issues. * Experience with remote desktop applications and help desk software. * Proficiency in Windows/Linux.* Fast learner, dynamic and able to work well under pressure. * Enjoys helping others and finding solutions to their problems. * Excellent English communication skills. * Tech savvy. Able to learn and use web tools. Location Beirut, Beirut Minimum Experience Entry-level
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