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Executive - CRM

1.00 to 2.00 Years   Bahrain, Dubai   20 May, 2024
Apparel Group
Job LocationBahrain, Dubai
EducationNot Mentioned
SalaryNot Mentioned
IndustryRetailing
Functional AreaNot Mentioned

Job Description

JOB DESCRIPTIONResponsibilities:

  • Effectively manage customer data, interactions, and campaigns
  • Analyze customer data to identify trends, preferences, and behavior patterns
  • Assist with generating reports and insights to guide decision-making and improve customer engagement strategies
  • Tailor marketing campaigns and communication strategies for each segment to increase effectiveness
  • Ensure campaigns are targeted, timely, and relevant to different customer segments
  • Develop and manage communication strategies to engage customers throughout their lifecycle
    • This includes welcome emails, newsletters, promotional offers, and personalized recommendations
  • Monitor KPIs related to customer engagement, satisfaction, and retention as agreed with Data Science team aligned with CA guidelines
  • Ensure compliance with data protection regulations
Qualifications & Specifications:
  • Bachelors degree in marketing, business administration or related field.
  • 1-2 years of experience in CRM, loyalty program management, or customer engagement roles.
  • Knowledge of customer relationship management principles, strategies, and best practices.
  • Strong analytical skills to interpret customer data, track program performance, and derive actionable insights.
  • Ability to segment customers based on behavior, preferences, and demographics to personalize experiences.

Keyskills :
CRM Customer Engagement Analytical Skills Segmentation Loyalty Program Management

About Company

Established in the region for 40 years, PwC has around 8,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 328,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

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