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Team Leader

1.00 to 10.00 Years   Amman, Jordan   02 Sep, 2022
Webhelp
1 Jobs Openings
Job LocationAmman, Jordan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

This is an internal position dedicated to our Quality Analysts.We are looking for a Team Leader to join our ByteDance Operations in Amman.Overall mission statement Manages and leads a team of employees. Communicates company goals, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members. A Team Leader is responsible for the day-to-day performance of a small group. It may be a team, or a shift.The Team Leader?s job is to guide the group toward its goals, see that all members of the team are productive, and resolve problems as they arise.Functional responsibilities include

  • Manages a team up to 20 Moderators.
  • Uses effective communication skills by Communicating feedback as a performance issue not personal issue, as s/he must liaise and supervise effectively with all team members and approach them positively to unleash their capabilities and take it to the maximum level.
  • Demonstrates knowledge of organization?s expectations, e.g., internal standards or service level agreements.
  • Ensures the quality-of-service delivery by Moderators and performs the necessary quality management checks that meet targets.
  • Ensures that all KPIs are attained to manage the team performance.
  • Compiles weekly and monthly management reports for all team members.
  • Identifies and reviews expected service levels and quality goals.
  • Manages high volumes, e.g., peak time.
  • Meet and exceed quality and performance goals to ensure customer retention and uphold the company brand.
  • Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job.
  • Communicate performance results to Moderators.
  • Create and foster a positive, successful, and professional work environment where employees choose to work and achieve their goals.
  • Offer frequent formal and informal recognition.
  • Build solid productive relationships with all levels of leadership and support teams.
  • Resolve operational and interdepartmental problems quickly.
  • Provide timely feedback to the management team on trends, issues and needs.
  • Ensure adherence to Webhelp general guidelines, and project an image of professionalism and dependability.
  • Set performance objectives/ goals for staff, follow up on implementation and reporting progress on achievement.
As a Team Leader, you will be responsible for delivering academies for new joiners based on polices and business needs!Required for the position:Advanced written - verbal communication and presentation skills.Strong command of the English language.Energetic, creative and strong problem-solver.Ability to work effectively and smoothly with all departments.Accommodating to change.Proficient in MS Office software.No valid HR actionCandidates must have 1 year experience within BD account.All applicants will conduct a personality & IQ test to measure your competencies for the Team Leader role then we will proceed with next stage of recruitment.

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