| Job Location | Amman, Jordan |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Title: Systems EngineerJob Responsibilities: ? Superior customer service skills (Always approach a problem from the customer?s perspective)? Ability to troubleshoot Windows 10, Office 2013/16 and Office 365 and associated peripherals such as scanners, printers, UPS?s, Docks? Ability to install software? Ability to install phones, assign and change extensions, diagnose and resolve challenges? Basic knowledge of networking and WiFi configuration? Ability to install and maintain Printers and scanners? Knowledge of Active Directory, primarily AD Users and Computers? Basic knowledge of Networking (Cisco Preferred). LAN / WAN / IP Addresses? Knowledge of Antivirus Management (Trend Micro)? Knowledge of BitLocker drive encryption management using AD? Minimum of 2 years? experience as a service desk technician preferred? Ability to diagnose and resolve basic technical issues using independent research and senior level team membersJob Specifications:? Assist employees/customers with technical problems/issues;? Ability to communicate clearly and effectively? Ability to troubleshoot and resolve level-1 issues remotely as well as in person? Escalate issues to the next level of support if required? Provide accurate information on IT products and services? Document incident resolution steps in the Service Desk system? Follow-up with employees/customers on ticket status and information? Pass on feedback or suggestions by employees/customers to the appropriate internal team? Identify and suggest possible improvements on processes and proceduresNote: Only Shortlisted Candidates will be contacted !
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