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Retention & Aftersales Support Officer

1.00 to 10.00 Years   Amman, Jordan   11 Apr, 2022
Umniah
1 Jobs Openings
Job LocationAmman, Jordan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Job Brief:Responsible for providing customers with aftersales support including replying to customers? inquiries, resolving customers? issues and complaints, in addition to maintaining ongoing long-term relationship with customers. Also, responsible for analyzing customers? behaviors, and developing retention plans based on customers? feedback and market practices and needs.Key Responsibilities:

  • Provide aftersales support through handling welcome calls, replying to customers? inquiries, resolving customers complaints and issues, following up with the internal stakeholders, updating customers with the issue status, arranging for onsite visits (inside and outside Amman)
  • Implement on-site services? configuration as requested
  • Provide the customers with service manuals and support channels details
  • Enter call type coding, customer data, and tracking information accurately and ensure maintain an up-to-date database
  • Maintain ongoing long-term relationship with customers and ensure maintain high level of customer satisfaction
  • Analyze customers? behaviors, and develop retention plans based on customers? feedback and market practices and needs
  • Follow up on the implementation of the set retention plans

Keyskills :

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