Regional ICT Officer/ Re-advertised "Nationals Only"

Job Description

- Regional ICT Officer/ Re-advertised Nationals OnlyCompany: Industry: Non-Profit and Social Services Job Location: Amman, Jordan Career Level: Intermediate (Experienced non manager) Date Posted: 03-08-2022 Ref. Number: 152592 Citizenships Jordan Residence Country Jordan Years of Experience 2 - 16Regional ICT Officer/ Re-advertised Nationals Only and Requirements All NRC employees are expected to work in accordance with the organization?s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships. - Roles and Responsibilities The ICT officer for the NRC MERO is responsible for ensuring all NRC Global & Local ICT policies and guidelines are implemented and to ensure the efficient and cost-effective set-up, also will be responsible for technical support and training of staff. Generic responsibilities + Ensure adherence with NRC policies, tools, handbooks and guidelines.+ Implement delegated support function portfolio according to plan of action.+ Prepare and develop status reports as required by management.+ Ensure proper filing of documents.+ Promote and share ideas for improvement of the support function.+ Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC. Specific responsibilities + Responsible of providing first level support to NRC staff, including but not limited to network, printers, computers software and hardware troubleshooting.+ Ensures effective coordination of ICT helpdesk functions and provide support to NRC Staff.+ Assist in roll out of new software or hardware to all devices.+ Assure that all software on NRC equipment is licensed and keep record of licenses and support contracts to include notification of renewal timeframe to management.+ Configure, manage and support network equipment. + Conduct awareness sessions and ICT training when needed. Critical Interfaces By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are * SRO/SCO ICT Coordinator* SRO/MERO Amman staff and visitors* Head Office ICT Team Scale and scope of position ? Staff: Does not directly manage staff ? Information: All ICT related procedures and policies; ? Legal or Compliance: Code of Conduct, Donor Agreements, NRC Acceptable Use Policies. - Competencies Competencies are important in order for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories: - Professional Competencies Generic professional competencies for this position: + Experience working as a Support Function in a humanitarian/recovery context.+ Documented results related to the position?s responsibilities.+ Fluency in English, both verbal and written+ Ability of keeping up to date with modern ICT trends+ Good communication and interpersonal skills+ Advance knowledge in Microsoft Office, Office 365, Network infrastructure. Context/specific skills, knowledge and experience: Qualification requirement: University degree of IT or equivalent Years of Experience: 2 + experience in ICT Technical Support, or any relevant field related to IT. Has a very good technical background in Windows, MS office and Office 365, experience in troubleshooting and configuring network, and has a very good level of English both written and verbal. - Behavioral Competencies * Planning and delivering results* Managing resources to optimize results* Initiating action and change + Analyzing+ Working with people - Performance Management The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews: + The+ The work and Development Plan+ The NRC Competency Framework PS : This position is re-advertised and open for Jordanian national staff only . This contract is till 31 Dec 2022 subject to extension based with individual performance and the funding availability . If interested please apply through: Company: Industry: Non-Profit and Social Services Job Location: Amman, Jordan Career Level: Intermediate (Experienced non manager) Date Posted: 03-08-2022 Ref. Number: 152592 Citizenships Jordan Residence Country Jordan Years of Experience 2 - 16

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