Receptionist

Job Description

- Receptionist Company: Industry: Non-Profit and Social Services Job Location: Amman, Jordan Career Level: Intermediate (Experienced non manager) Date Posted: 25-05-2022 Ref. Number: 151446 Citizenships Jordan Residence Country Jordan Years of Experience 3 - 4Receptionist and Requirements*About Mercy Corps* Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.The Program / Department / TeamThe Receptionist will work within the Logistics and Admin unit which falls under Operations Department. The Operations department ensures that systems and practices needed for the healthy and efficient operational support is present for effective implementation of MC Jordans programs/projects.General Position SummaryThe Admin and Logistics Assistant will work within the Admin and Logistics Department which falls under Operational Support, committed to provide efficient, reliable, and compliant support to program activities in order to achieve effective implementation of programs to provide service to program beneficiaries. The Admin and Receptionist will support the logistics and Admin officer in all assigned tasks related to administrative tasks. He/She will work closely with all Logistics and Admin department staff in supporting Mercy Corps staff needs. The receptionist will be repressible for greetings guests, vendors and partners, answer to their enquiries and helping them navigate through the office.*Essential Responsibilities* * Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.* Answering screening and forwarding incoming phone calls.* Receiving, sorting, and distrusting daily mail.* Updating and circulating MCJ contact list.* Ensuring reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures);* Keeping good track of documents and a well-organized Archive for Logistics and Admin department.* Proceeding with issuance Mercy Corps Staff IDs and Access Cards for new hires.* Preparing orders for Logistics and Admin Department or other programs from our contracted suppliers.* Preparing/ Editing official letters for hotel approvals on external trainings and meetings.* Coordinating meetings and organize catering* Utilize the different trackers/excel sheets used in the department for follow-up and keep them up to date.* Receiving goods from suppliers and monitoring the stock in the admin store, and how to release stationery to the end users.* Work with all staff in the organization and develop great communication skills.***Supervisory Responsibility* None*Accountability*Reports Directly To:Logistics and Admin OfficerWorks Directly With:Logistics and Admin Manager, Operation staff, Mercy Corps Jordan staff ad guests.*Accountability to Participants and Stakeholders* Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.*Minimum Qualification & Transferable Skills* * High school degree; additional certification in Office Management, Secretarial diploma desired.* Minimum 2-3 year of experience in office administration, reception, and front desk support.* Previous NGO experience / internship is a plus.* Strong computer skills on MS Excel, MS Access, and MS Word programs.* Very good spoken and written English.***Success Factors* Strong organizational and follow up skills. Presentable with excellent communication skills. Willingness and ability to work effectively with multicultural and international staff. Ability to work as part of a team and coordinate with project personnel.*Competencies* * Attention to Detail/accuracy* Customer/Client Focus* Follow-up* Communication skills* Action Oriented*Living Conditions / Environmental Conditions* The position is based in Amman, Jordan with occasional travel to field locations inside Jordan*Ongoing Learning* In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development*Diversity, Equity & Inclusion* Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the worlds most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.*Equal Employment Opportunity* Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.*Safeguarding & Ethics* Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis. Company: Industry: Non-Profit and Social Services Job Location: Amman, Jordan Career Level: Intermediate (Experienced non manager) Date Posted: 25-05-2022 Ref. Number: 151446 Citizenships Jordan Residence Country Jordan Years of Experience 3 - 4

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