Implement, Manage, and track performance of all social media campaigns.
Manage social media sites.
Engage in dialogue and monitors customer online issues.
Reply on the customer requests and inquiries via social media sites.
Coordinate all online marketing activities to generate leads.
Responsible for content writing of all social media tools in cooperation with marketing manager.
Promote social media within the organization.
Provide feedback to the management.
Keep all social media sites up?to date (Facebook, WhatsApp Business and website).
Prepare Facebook performance report quarterly.
Prepare social media template reply to the customers (Facebook and WhatsApp Business).
Assist the graphic designer in social media posts designs and provide new creative ideas also assist with design offline media such as flyers, newsletter etc..
Keep all related technology knowledge up to date
High interaction with FIF digital marketing assigned people and follow their instructions and KPIs
??????I.???????????Marketing Responsibilities (30%)?????????Communicate with branches on their daily marketing inquiries.?????????Assist with developing the annual marketing events plan taking into consideration distributing the events among all branches. Ensure proper feedback from branch management during development phase.?????????Communicate the marketing events to internal and external parties. Respond to enquiries about events.?????????Assist with developing a marketing plan and communicate its contents to the branches.?????????Assist with layout development, design, and print of all marketing materials.?????????Select and edit the informational and illustrative materials for publication.?????????Ensure that all marketing materials are in a consistent style and have the right branding standards.?????????Coordinate the orders of marketing materials and distribute flyers and posters to the branches as appropriate.Customer Service Responsibilities (15%)?????????Customer service communication (Phone, Digital Marketing Channels)?????????Cover the reception area when needed?
